You and me both....

Matt

That’s a great question, Lisa.  If doing skip levels is a real cultural change, then you need to acknowledge that up front and tell your managers that you’re not doing skip levels to check up on them but to make sure you’re in touch with the experience of everyone in the department.  But probably the best thing you can do is to encourage your managers to also do their own skip levels (if you have a multi-layered organization), and to allow them access to your boss as well.

Thanks for the comment, Jeff. What a great gift to your children!

Matt

When I ran online for MovieFone, the job of answering customer emails was handed to each new employee on the team until the next new employee started. No better way to get the feel for a business or product.

Matt

It's getting there. One draft in and back with comments. Final due 4/15!

Matt

That's important - table stakes in my view, but you're probably right that many companies don't get that far.

Matt

All true!

Absolutely. It doesn't take much. But as they say sometimes, Conventional Wisdom...not always so Conventional.

Matt

You’re welcome – you are seen and heard and appreciated!

Thanks, Brandon. Me, too!