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14 years ago @ N2Growth Blog - First Impressions · 1 reply · +1 points

Be comfortable in your own skin and aware of your surroundings - I'm on board with that.

14 years ago @ N2Growth Blog - Customer Experience Ma... · 0 replies · +1 points

Excellent piece Mike.

We can get wrapped around the axle with acronyms sometimes and forget what the "real" point is.

Kelly makes an outstanding point as well. If we're all dedicated to absolutely delighting the customer, well then, I think we have had a good day.

14 years ago @ N2Growth Blog - Resourcing 101 for CEOs · 1 reply · +1 points

Reminds me of Stephen Covey's "First things First" Quadrants.

1) Urgent/Important
2) Not Urgent/Important
3) Urgent/Not Important
4) Not Urgent/Not Important.

Be working in Quad 2 and as Mark says work ON the business... Cooking with gas.

Many of us get caught in that Quad 3 trap and all of a sudden, life is a fire drill...

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