My stomach hurts for you...

I once worked with a client who had pieced together an open source content management system, the largest part of which she paid 12 bucks for (the other pieces were free). What a mess! Once in place, the pieces didn't work together and it took her twice as many months -- and much more than $12 -- to finally decide on a CMS that would do the job.

I hope there's a magic reboot button that Google can push for you. Fingers crossed!

I love your line about trusting employees with a telephone and Twitter!

My former boss had a simple but very effective policy when it comes to social media: "Don't be stupid."

As simple as it is, I think it gave everyone plenty to think about and a great filter to use if they weren't sure about what might be okay.