Good post! And the comments reflect this! Those who follow this blog is a reflection of service to others.

Wonderful example of service to your customers, Michael. Appreciate them, and reward them with service from the heart that will enhance their lives.

There is no need to tolerate rudeness, ego, or the enforced - up-sell, but it's a good reminder that being a customer is also a service to the company. That is how the circle of success comes into balance. Product-service-customer.

Happier then 10 years ago? Personally, yes, in my life - that happiness quotient is open for debate. My husband was in a major car accident 7 years ago. it's been a journey for me, to watch him not be - who he was - yet not become addicted to pain meds. Who he is now, is nothing less than a miracle in relation to what happened. And who he could be...