I am also a current employee at GameStop, and I have been for about a year and a half now. There is quite a bit of truth to this article, and quite a bit more from these comments I've read. I wanted to add my own two cents in as well.

Pay is not good here; bottom line. Personally, I didn't have much to worry about paying for, so earning $300-$400 (if that) a month was fine by me, but for someone living on their own who has to support themselves, or even supporting others, it's tough. The Comdata card is absolutely stupid. Supposedly the reason for this card was to save paper by not sending out checks to employees and instead direct depositing into this rip-off excuse of a bank account. Why they still send out check stubs showing how much was deposited on this card still is beyond my reasoning though...

The discount doesn't seem worth it in my opinion. Where I live, tax is 9%, so I'm only receiving roughly a 6% discount. Figure this--if I wanted to buy a PS3 game that was $59.99, tax would knock that up to $65.39, and the discount would make it drop to $55.58 making a $4.41 discount off the marked price. This is where I believe GameStop believes you will take it still, simply because of the hours issue. With less hours an individual has to work, it's less money made, and with the already not-so-hot pay rate, they know that you will take that $4.41 discount because that means that you get to eat off the dollar menu another day.

The phone conversations are a whole other aspect of the company. From what I was told, you need to drive points across that will make the person WANT to come to your store. I called my store earlier today to check on my schedule (my whole 7 hours, and believe it or not, that's a lot right now) and this is how I was greeted:

"Thank you for calling GameStop. This is Candice speaking. Have you heard about our Annual Game Days Sale?"

Immediately the first thing I thought was "Oh no! I have to learn another phone greeting!" but then I realized....why are we asking the person calling a question right away? The whole reason people are calling our store is because they want to get answers, not questions. Should the person answer that they are completely oblivious to what this "Game Days Sale" is, we then have to inform them that "It is a sale in which all of the hottest and greatest titles out right now such as [insert game on Wii] and [insert game on PS3 and 360] are marked down in price up to 50%" NOT a good way to strike a conversation with the customer, if you ask me...

I find a problem with management in the company. In the past few months, I have received both a new Store Manager and District Manager. At times, they are both driven for numbers, and other times they just want the behaviors to be there (the selling attitude, the effort, etc.) As I understand it, there are 5 different categories they monitor: Trade percentage, Used-game sales percentage, Reservation percentage, Subscription percentage, and Units per Transaction. Now listen to the goals we have to meet:
Trades: 20%
Used Games: 40%
Reservations: 16%
Subscriptions: 5%
UPTs: 2.0
This means that out of all the transactions that are qualified to count against us, we need to have sold this much percent of each category by the end of the day. Like what is said here, how can we possibly meet the trade goal when people can sell for more on eBay? Why would they pay $15 for the EDGE card when a city with 9% tax would effectively make their 10% discount turn into a whopping 1% off their game? Why would people even want to buy used games when it's 90% of the time only $5 off the price of a new game? GameStop needs to wake up and realize that while they may have bought out EB, Software Etc., and others that they still need to compete with Wal-Mart, Best Buy, and Target. Geez, if I had a dime for every person that came into my store and said they would rather buy their game at Wal-Mart....well, I'd be making more than I am now, but then again, that isn't much now, is it?

Overall, I have to agree with much that is said here, so much that I want to write down this webpages URL at the bottom of every customer's receipt I have from now on so after they "get a chance and go down to www.TellGameStop.com, enter the feedback code at the bottom of the receipt, tell us about your visit to the store, and it'll enter you for a chance to win 1 of 10 $500 GameStop gift cards!", then they'll come here and realize why I had to ramble that whole stupid thing off...