Thanks for sticking with ID. While it might not be ideal, one way to cut down on spam in the meantime would be to require an IntenseDebate account in order to post comments. Is this something that you've considered?

I took another look at your moderation/blacklist settings and I'm looking into a possible issue with your blacklist. I'll let you know what I find.

Testing. Please ignore.

Let me know if you run into any issues and I'll take a look on our end. We'll get everything running smoothly if there are any issues.

Hi Michael - so far we haven't been able to recreate this issue. Can you please email me at support@intensedebate.com if it happens again? Thanks.

Brett - don't hesitate to email me at support@intensedebate.com. Always happy to help troubleshoot.

Testing.

Testing. Please ignore.

I'm not entirely sure I understand. Can you please send me details at support@intensedebate.com and we'll take a look. Thanks for your patience.

We recently encountered an issue with our reply-by-email feature. We have since fixed it. Sorry for the inconvenience. Please leave the original email and subject line intact. Type your reply at the top of the email just as you would with any other email. Please try adding !END at the end of your reply to ensure that it's parsed correctly. So it would be:

Approve!END

Which would approve a comment awaiting moderation.

Very cool. I've got Gravatars in my gmail now! :-)