IntenseDebate - kylelacy

12 years ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

Thanks Jessica!

12 years ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

I also find hiring an employee to monitor social feeds completely absurd. It is a good thing I never advised them to do such a thing! Right?

12 years ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

I'm not sure this comment even makes sense. The entire point of both blog posts was to improve their customer service.

If you would like to write a guest post for my blog on the ideal way to manage a restaurant and exactly what you would have done in the situation... believe me... I would be happy to accommodate.

12 years ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · +1 points

Sorry Mel. :( I'm not sure where the comment went. I didn't delete it. I would encourage you to resubmit.

12 years ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

Thanks Mark!

12 years ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 2 replies · +1 points

There are a couple of reasons why I did not think of a take a number system. Number one - I write a "digital communication and social media" blog. I am not a restaurant centric writer... at all. Number two - I do not work in the restaurant industry.

The point of the posts is to talk about communication changes not cash registers, take a number systems, or a point-of-sale system upgrades.

12 years ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 2 replies · +1 points

Absolutely not. I never delete comments. There is a small button that notes the amount of replies under a comment. You may want to click that. It may be buried.

12 years ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · 0 points

Here is a more constructive post:

5 Problems Generated by Customer's Social Media Complaints and the Solutions (new post) > http://bit.ly/A7MlFs

I hope this helps the situation. You could also use this to champion better customer service from Corporate because it does matter.

12 years ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · 0 points

We are all still missing the point here. I'll have a follow-up post tomorrow.

12 years ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · +1 points

If you want an example of reasons to shift to better customer service and technology... see Kodak. I'm pretty sure they just filed for Chapter 11.

IntenseDebate Comment System

Connect with kylelacy

People I'm following

kylelacy