kylelacy

kylelacy

64p

262 comments posted · 5 followers · following 1

279 weeks ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

Thanks Jessica!

279 weeks ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

I also find hiring an employee to monitor social feeds completely absurd. It is a good thing I never advised them to do such a thing! Right?

279 weeks ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

I'm not sure this comment even makes sense. The entire point of both blog posts was to improve their customer service.

If you would like to write a guest post for my blog on the ideal way to manage a restaurant and exactly what you would have done in the situation... believe me... I would be happy to accommodate.

279 weeks ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · +1 points

Sorry Mel. :( I'm not sure where the comment went. I didn't delete it. I would encourage you to resubmit.

279 weeks ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 0 replies · +1 points

Thanks Mark!

279 weeks ago @ Kyle Lacy, Social Medi... - 5 Problems Generated B... · 2 replies · +1 points

There are a couple of reasons why I did not think of a take a number system. Number one - I write a "digital communication and social media" blog. I am not a restaurant centric writer... at all. Number two - I do not work in the restaurant industry.

The point of the posts is to talk about communication changes not cash registers, take a number systems, or a point-of-sale system upgrades.

279 weeks ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 2 replies · +1 points

Absolutely not. I never delete comments. There is a small button that notes the amount of replies under a comment. You may want to click that. It may be buried.

279 weeks ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · 0 points

Here is a more constructive post:

5 Problems Generated by Customer's Social Media Complaints and the Solutions (new post) > http://bit.ly/A7MlFs

I hope this helps the situation. You could also use this to champion better customer service from Corporate because it does matter.

279 weeks ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · 0 points

We are all still missing the point here. I'll have a follow-up post tomorrow.

279 weeks ago @ Kyle Lacy, Social Medi... - An Epic Failure of Cus... · 0 replies · +1 points

If you want an example of reasons to shift to better customer service and technology... see Kodak. I'm pretty sure they just filed for Chapter 11.