This is all very well. Web525 is constantly slow or down . What is the point in a Status blog when no information is provided to inform. What is the point of you being on twitter if the last tweat was how you won an award while some of us cant even get our website up. What is the point of a survey about increasing traffic when the site is rarely working. Why am I being so negative ? Because I dont know whats going on and all these new features stauts blogs, forums, twiiter , do nothing to inform , and live chat delivers the same bland response everytime.
So , what is wrong with web525 ?
and whats this hero stuff. I've never seen hide nor hare of a hero. Have they left the building.....
I'm usually a placid person , but this silence is cracking me. Probably something to do with the 200 sms's I get daily from users who expect much more from me than a "please hold while I check"
I need something more that that to tell my customers....
Not lessons in how to get google to my site. Some honesty about what is going on.....
In frustration, in darkness
kate

I have a comment or two please. I think its very opportune of this company to raise its game, because it sure needed to. Getting the servers up to speed and up to date, was certainly a good start , but the process involved in moving from the hacked servers of the old days is in my humble opinion , way to ridiculous . I cant fathom why cpanel is not being used but given that its not , I still cant understand why there is not more of a proactive approach in moving customers to the servers running php5 . Okay , I've backed up my database , gone through ordeal of backing up all my files , and re uploading them all to the new server for one of my sites , and then find that to load up my database file of a bare 5.8mb runs into trouble because the file size limit is lower . Hello .... So , nearly approaching 24 hours I cant yet upload my database file and wait for the ticket to be addressed. Okay, thats par for the course I figure when I am based in Australia. Its historically a slow response time .

Okay , so the ticket has now been addressed and I'm told that there is a 2mb limit . That is a bit of a joke dont you think . 2mb. That honestly needs to be raised . I was asked to migrate my own site
I cant upload the backup file once its made , so what now, - I have to upload it to you so you can upload it . Come on , why didn't you just move my site to begin with. What happens now if I need to remove that file and replace it with one not set up for SEO urls , cause I dont know how seo urls will affect my ability to see my site before the nameservers are changed.

Who has a 2mb database size I'd like to know.
Nor could I back up my files easily using webshell , Why ? , timeouts . The facility is there to create a compressed file but good luck with that.
These limits on using facilities need to be looked at . seriously.