IntenseDebate - jerome

13 years ago @ SnapABug Blog - SnapABug for Zendesk · 0 replies · +1 points

No change required in Zendesk. you only to enter your Zendesk credentials in the "Set Destination" tab.
Contact us on Live chat so we can debug this together.

13 years ago @ SnapABug Blog - Live chat, “on the f... · 0 replies · +1 points

Great idea! thank you.
We've added the command "/website" to let you assign a lead's website during a chat.

13 years ago @ PeteSearch - The ultimate lean-star... · 0 replies · +1 points

Pete, This is awesome. I'm glad SnapABug is working as advertised :-)

But, we cannot really take all the credit for it, most of the ideas we've implemented in SnapABug actually came from our customers (through SnapABug).
As you explained very well, the one on one feedback is critical to build a product that people will really use and love.

Keep the suggestions coming...

Cheers,
Jerome.

14 years ago @ SnapABug Blog - Improved Pivotal Track... · 0 replies · +1 points

Aaron,

We are thinking of adding the field mapping capability that we have for Zendesk and Salesforce to Pivotal Tracker. This would let you customize the title with any SnapABug data or JavaScript variables from your application.
Stay tuned...

Jerome.

14 years ago @ SnapABug Blog - SnapABug for Zendesk · 0 replies · +1 points

The same information is also published in the Zendesk API & Extra forum at https://support.zendesk.com/forums/4372/entries/8...

14 years ago @ SnapABug Blog - SnapABug for FogBugz · 0 replies · +1 points

From FogBugz blog: ... "The FogBugz Team is pleased to invite another product into our partner ecosystem" -

http://www.fogcreek.com/FogBugz/blog/post.aspx?id...

14 years ago @ Colorado Startups - Brad Feld interviewing... · 0 replies · +1 points

David,

Thank you for sharing the video interview with those of us who couldn't be there.
It reminded me of how much we did and learned in 90 days at TechStars.

Thanks,
Jerome.

14 years ago @ PeteSearch - Get visual bug reports... · 0 replies · +1 points

Pete, Thanks for the great post.
With this sentence: "One of the most frustrating parts of trying to fix a customer's problem is trying to understand what on earth the problem is." you summarized exactly why we've created SnapABug.

14 years ago @ All That Is Spry - It Takes a Community -... · 0 replies · +1 points

Awesome post Chris! I too miss my friends already. Now back to work and let's show the world what we can do...

14 years ago @ The Blog - TechStars, TechStars, ... · 0 replies · +1 points

Guys, Great post. I can only agree 100%. The TechStars experience was exceptional.

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