I phoned the helpline cos my son had a fever, dry cough, headache and sore throat. They didnt even want to know his symptons - they went through a checklist and then told me to phone 999!i I asked on what basis had he come to that conclusion and he just said 'thats what it says here'. I asked to speak to someone else who also advised me to call 999. I tried to tell the guy that my son did not seem that unwell but he kept saying that his chart was saying call 999! Obviously I didnt - but I bet there are loads of people that are. I got straight on the web and did the on-line sympton checker and that recommended a course of Tamiflu. And by the way, the first person I spoke to at the helpline had such a poor command of English that we couldnt understand each other at all. What a joke!