I've had my problems with Gartner... but I do agree with them that measuring market effectiveness and sales is important for making a long-term decision on a technology partner.

A robust company with good margins and an effective sales team will likely be around in 3 years.

I'd prefer it if Gartner critiqued the company's business model as opposed to market presence... a small company with a good business model will likely be around longer than a mid-sized company with a mediocre business model. Especially if the mid-sized firm is growing too fast to gain "market presence"...

UI Sprawl... classic!

I think I agree with Whit...

Determining "relevance" for an unknown, anonymous user is very difficult. If you gathered browse history info on them -- which many users hate -- you could make it slightly better... but that's more for internal than external users.

When I go to a store, the store will present the most profitable milk to me at eyeball level.

When I search for "milk," I expect the most "relevant" results will likewise be the most profitable for the company.

If you want a bargain, or find the most "milky" milk, you'll have to put in some effort... just like real life.

There's another important reason for the existence of silos... they keep content away from people who don't need it!

http://bexhuff.com/2008/12/in-defense-of-content-...

I'm all for an open enterprise, where people can find the things they need to do their jobs... but you need effective filters so people aren't overwhelmed.

woah... #15 sounds like a recipe for massive spam...

other than that, good list!