Randy,
My theme is called iNove 1.4.6 and was produced by someone called mg12.
That\'s really all the information I can give you on it, I\'m pretty sure I found it on the WP homepage, though it\'s been a while now so I may be slightly sketchy.

I'll be posting as much as I can, just don't really know what direction to go in yet.

Fathi,

Let me start by addressing some of my own issues I've been having since joining yourselves almost 4 years ago (October 28th 2005).
I've hosted multiple domains over the years but I've always had the same issue and I still do:
Speed, speed is a major issue, from slow response times (in excess of 20 seconds - opened another ticket about this today) I've been moved from one server to another in the hope this would clear up my issue, to no avail.

I can't honestly expect to see any decent traffic with response times in that region, most browsers time out in around 30 seconds so it's not uncommon for my customers to report time-outs and network errors when trying to load my front page, let alone my forums.
I know you're trying to do things to resolve this, but I've been told this for going on four years and we're still stuck in the same situation as always. Can you honestly promise me this is going to get fixed this time?

Now let me move on to spam:
Other than getting accused by MSN of being a spammer (Oh how I loathe thee) if you're really filtering 99.9% of spam then my word, I'm still getting in excess of 30 spam e-mails, per e-mail address, per day.

Can we get some honest commitments that you're really going to solve these issues.

With regards to Shell Access, are we going to have to pay with this along with Imperia? At the end of the day, I've paid enough for this frankly sub-standard service as it is.

I was very tempted to move away from yourselves when my renewal last came up, but I wasn't up for moving my databases, however, in light of the recent degradation in my service, I'm becoming more and more motivated to make the move.

Thanks

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Touji