Wow! I never thought about it like that. In our high context language we often assume when we ask why, we are really asking what. However, our reactions in general tend to be more reactionary.

I think I just learned a new communication tip. Not only that, it makes me want to study this. What can hostage negotiators, crisis helpline people, and people who approach high stress interpersonal dynamics teach us about ourselves as primates, and how that can be more effectively channeled into productive business discussions.