Can you let us know what version of ScanSnap Manager you have installed as well as what version of Neatworks you are using? After reading your blog I bought a copy to use with my ScanSnap but I get the following error when I try to configure NeatWorks to use the ScanSnap:

Fujitsu ScanSnap Manager software is not installed. blah blah...

Of course it is an works fine. I checked with the Fujitsu web site and I am running the latest available version there - 2.2 L11.

NeatWorks support has been terrible. It's been 10 days since I filed a support ticket and the response has been make sure you have the latest ScanSnap Manager and reinstall Neatworks. Neither of which fixed this issue.

Thanks!

-Noah