IntenseDebate - MichaelMMcCurry

14 years ago @ McCurry's Corner - Life of a Virtual Atte... · 0 replies · +1 points

Thanks for the positive comments about my blog site. I work really hard to make sure it is filled with quality content.

I appreciate the contribution to the ongoing conversation.

I am not really a poker player, but thanks anyways.

@michaelmccurry

14 years ago @ McCurry's Corner - Why Customer Service 2... · 0 replies · +1 points

Hi Brent,

This is a great story of "above and beyond" customer service and this Hyatt Regency O'hare employee certainly deserves recognition this exceptional effort on her part!

Too often we focus on the negative service experiences and I appreciate your calling out this positive one.

Thanks for contributing to the conversation on this topic!

@michaelmccurry

14 years ago @ McCurry's Corner - Why Customer Service 2... · 0 replies · +1 points

Hey Dave,

Thanks for sharing the tidbit regarding the "little card" concept.

I actually think both the review sites and the chain guest satisfaction surveys have their place. Both should be reviewed by hotel management in an effort to be responsive to guest satisfaction issues.

I appreciate the contribution to the conversation!

@michaelmccurry

14 years ago @ McCurry's Corner - Why Customer Service 2... · 0 replies · +1 points

Hi Jeff,

Your comment makes a great point, that these "review sites" are not hotel bashing sites, but actually serve a constructive purpose to not only call out where hotels fall short, but also where they excel.

Thanks for contributing to the conversation!

@michaelmccurry

14 years ago @ McCurry's Corner - Is Social Media the Re... · 0 replies · +1 points

Hi Ashley,

That is really interesting information that Journalism schools are evolving to incorporate social media skill development into their curriculum. It is exciting that they have changed the face of news and information processing.

Thanks for contributing to this discussion... appreciate it very much!

Mike

14 years ago @ McCurry's Corner - The Real Bucket List -... · 0 replies · +1 points

Aww Dave, thanks for the compliment...

I would love to have a drink with you on 3/24 ... let me see what I can do to shift my schedule around.. I will get back to you.

Aren't you in New Orleans?

Mike

14 years ago @ McCurry's Corner - The Real Bucket List -... · 0 replies · +1 points

Midori,

That is awesome! Its those moments that really define the quality of our lives.

When I do something special with Michael or Michelle, it is always the highlight of my day/week.

Thanks for sharing your story and adding to the conversation.

Mike

14 years ago @ McCurry's Corner - Five Learning Lessons ... · 0 replies · +1 points

Swan,

You bring up an excellent point! Incorporating Twitter with a webcast or webinar platform is a powerful thing indeed. I appreciate your calling that out!

Thanks for contributing to this discussion..

@michaelmccurry

14 years ago @ McCurry's Corner - Five Reasons Why Your ... · 0 replies · +1 points

Hey Midori,

That was a great testimonial you shared regarding your experience with Hyatt McCormick. I remember when you were struggling with that situation. They really responded admirably!

I agree with you regarding the online customer service for MPI's Meet Different Conference.... it was fantastic!

Thanks for contributing!

@michaelmccurry

14 years ago @ McCurry's Corner - Five Reasons Why Your ... · 0 replies · +1 points

Mike,

What a great story this is... thanks for sharing it!

Another great place to check the pulse of your brand is through sites such as Google Alerts. They can really help an event professional catch problems before they become disasters!

You should have your wife write a blog article about her experience.... she could guest blog at my site :)

Thanks for contributing Mike

@michaelmccurry

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