IntenseDebate - Joseph Manna

14 years ago @ Infusionsoft Status - Firefox 4 Incompatibil... · 0 replies · +1 points

Ricardo,

Thanks for asking about this. It turns out that about four weeks after this post, we resolved the issues with Firefox 4. I wasn't able to get around to updating the post with that information (my bad). Sorry about the confusion.

I just checked with our support team, we are fully compatible with Firefox 4 and you shouldn't have any issues. I've also updated this post with these details.

Thanks,
Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

No, you're not our worst nightmare. We can think of a much worse combination. IE6, anyone?

Thanks for having some humor in light of this somber bit of news. We're working on making it better. :-)

~Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

Thank you, Stan! We don't like to be 'the man' that holds down the creativity and freedom from our users, but we are sending this as an advisory that there could be problems. Thanks for letting us know the importance of this issue to you.

~Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

Thanks for the feedback, cabi3.

According to our Google Analytics, we track about 0.7% of our website traffic that uses Opera. Chrome, though more popular than Opera at 15%, it does not represent the majority of our users. Chrome is based on WebKit and presents a larger challenge for our developers when writing code for more than two or web browsers. This translates to longer timelines for product innovation.

Infusionsoft officially supports Firefox and Internet Explorer.

We understand everyone's concerns around this. As I mentioned earlier, we are exploring the next steps for how we address this and will update you when we have made a decision.

Thanks,
Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

Sorry about that. It's why we're telling folks about this so they don't experience that in their apps.

~Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

Thanks for the feedback, Chris. We're asking people not to use multiple tabs of Infusionsoft -- specifically searches -- for their safety and reliability of their app. :-)

~Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

David,

You bring up a good point. I want to clarify that the limitation here is most evident when you are doing searches of contacts, invoices, products, templates, etc., and wish to apply actions in bulk and having multiple searches open. Aside from that, you should be okay to have the occasional extra tab. :-)

Thanks,
Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

Robert,

Sorry for the premature logout - it's an issue that we're working to resolve. Details: http://www.infusionsoftstatus.com/04/2011/frequen...

We just want to advise you to be careful and close additional tabs of Infusionsoft when you are applying actions or sending a broadcast. Otherwise, you should be fine. :-)

~Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 0 replies · +1 points

Chris,

Your feedback is completely understandable. We're exploring our options to determine the next steps to provide support for this in the future.

Thanks again for the feedback. :)

~Joseph

15 years ago @ Infusionsoft Status - Infusionsoft, Multiple... · 1 reply · +1 points

Thanks Nelson for the feedback. This issue is tricky to troubleshoot, but we have our best guys working on it. Expect this to be resolved soon! Details here: http://www.infusionsoftstatus.com/04/2011/frequen...

~Joseph

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Joseph Manna