Hello all who are reading this, thank you for taking the time to visit.

I see that an excerpt from this article has been reblogged at Tuxmachines (here) where a few comments have been posted. For the sake of those who have read or posted comments there, I thought I\'d reproduce my response to them here just in case you missed it.

\"Firstly, I want to thank Srlinuxx for rebloging my article: thank you.

Secondly, I\'d like clear up a few things:

Of the people who\'ve commented here so far, I suspect not all have read the full article. I\'d like those who haven\'t to know that I almost exclusively use Linux; specifically, Karmic Koala 64bit. I like Linux. It has many advantages over Windows but most people will never see them because they\'re not required for most users\' purposes. And therein lay two words that have also been misunderstood by at least one commenter and perhaps, therefore, several readers: \"most\" and \"many\". At no point in the article have I stated that most Linux users are rude to newbies; I did, however, say many Linux users are rude to newbies.

I understand that that rudeness generally (not always) stems from frustration at the repetitive nature of support work. Remember though, this is the Internet; it has a special feature: URL (URI to the purists). Every page has a URL, if someone can\'t be bothered to fully and politely answer a support question then he or she could easily post a link to a one-I-made-earlier answer.

I worked in IT support for many years dealing predominantly with Windows machines so I\'m fully aware of the rudeness that occurs within the Windows community between those who know, pretend to know and plain don\'t know how to fix Windows\' problems. But Windows isn\'t trying to get its foot in the door of most people\'s homes: it\'s already there; it\'s provided as a standard product of most OEMs. Most people treat Linux as they do Jehovah\'s Witnesses: they don\'t open the door when they see it coming and when they do do they try to close it again, as quickly as possible.

If Linux is to open the door into ordinary people\'s homes then it must put on a friendlier face - a bigger smile. It must also start speaking the language of the person who opens the door - it\'s useless to tell someone how to install software unless they understand what is being said; and the Terminal method is next to useless for those who are used to graphical user interfaces (GUIs) and File Managers. Linux has a fantastic GUI. What\'s the point of all the GUIs aesthetics and evolved usability when it\'s not being shown off and used by those who offer support to non-speakers of Linux. It\'s perfectly fine to say open up Terminal, type in these commands, close Terminal. But it\'s absolutely useless for teaching newbies to solve future problems by themselves. There\'s too much showing off of the Terminal and not enough of the GUI. It invites the question of how many of those who offer support actually understand the support they provide.

I understand that Linux distros use various, different directory structures. I try to explain the GUI method wherever possible when I offer support to others (not always successfully). I know how difficult the various directory structures, and Linux\'s security features, make it to provide GUI only support; but, as a minimum, we should - as a community - offer explanations for the Terminal commands wherever they are used even when all we offer is a link to the explanation.\"

Done.

Got it. I\'ll give it a go later on.

Thank you Candy, for confirming this and providing the links.

I like to pay attribution to those who help out, would you like a link posting in your attribution?

Thanks ECS Dave, I was wondering what the \"special buttons\" were for Google Chrome. I have installed it in Linux but holding Shift+Ctrl didn\'t work for me so I didn\'t post it in guide but then I\'m using a beta version of Chrome. Now you\'ve confirmed the keys I will add them into the guide.

Would you like a link putting into the attribution I will give you?

Hi ECS Dave, I've edited for you. Than you for keeping us informed.

Yeah, he/she\'s now added Army and Ninja into the toolbar. I\'ll update the guide accordingly. Thank you for this update, Candy.

I\'d forgotten to write about them! I totally agree with your sentiment. I\'ll add your tip into the guide when I next update it (sometime this week). Thanks Candy.

I\'ve had a look at your forum and would have posted to it sooner had I not been busy updating and reformatting this guide. I should be done soon and once I am I will put together an excerpt, join and post.

The new guide will get some pictures and a new section to list 140 game forums. I\'ll link to your forum and others as soon as I can (about 3 hours).

Thank you for your encouragement and I\'m very pleased to know my guide helped inspire you to create your forum.

I can safely say femme_deville is not related to me. I've never had a problem with her but as she's always in the hospital I can only assume she's upset a few other players.

Looking at her Mafia profile it appears she is running a bot (probably iMacros under Firefox or IE). She should be careful because she will be banned by LOL if they can prove it.