I feel I must endorse everyone complaining about security and support which I feel has been abysmal
Twice we have had an episode of code injection, which had us banned from Google, luckily for only 24hours, but at a financial cost
We now employ a third party (www.stopthehacker.com) to monitor our website for code injection. They also did a health check on IX servers and came up with some worrying vulnerabilities. When we contacted support the reply was we can't do anything about it because it could affect other clients on the same servers.
Rather than one size fits all I would prefer to pay more for a secure site with good support

I am seriously considering moving our site to a more secure hosting which can cater for our not unusual ecommerce needs

Please tell me what is in hand to make me stay.
I don't need a Hero, I need security and support