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In all my years of doing this (15+) I've never had that response. I take for granted that everyone has had to deal with the IT department at some time. Apparently not this guy, for better or for worse. :)
True story. One of my old bosses would lament the fact that he never saw me "doing work." His idea was, if he didn't see me walking around the building, I must not be doing my job. I actually had to tell him, "if you don't see me, then I'm doing my job. The last thing you want to see is me running around here like my hair's on fire. That means shit is broke." He left me alone after that.