10 comments posted · 0 followers · following 0
Call, email, or update your Maroon Central account (all alumni and donors should have one).
Thanks, I'll call you this afternoon.
My frustration lies with all the run-around and nonsense with the account. This should ALL have been resolved when you and I spoke last month.
That I'm getting 2 separate bills and have 2 (?) separate Teleworker accounts is astounding.
Having exchanged a faulty modem for a new one shouldn't have ever been mentioned (nor thought of) as a cause for the breakdown.
The @ComcastCares folks should not have acted surprised, ignorant or whatever it was when I would follow-up for help.
Comcast customer service SHOULD have crossed all the Ts and dotted all the Is to fix all of this on my behalf. You know who I am, you know where I live, you know what services I want, you have my CC #.
I shouldn't have been sitting by my cable jack for three hours last night trying and waiting for my service to come on.
Corporate folks and social media folks need to be in synch. And they need to be in synch with field staff.
It's very clear that the left hand does not know what the right hand is doing and isn't helped by your spread-too-thin local offices and independent contractors.
If I were a full cable TV subscriber paying THOSE prices, I can't imagine how'd pissed I'd be, given this experience.
I haven't DARED call for assistance (Comcast, not you specifically) for fear of that $hitshow. In 10 or so years being a Comcast customer, I've never understood how colossally incompetent the phone people are.
The web site is another user experience nightmare (I know formally and informally as a UX professional and a customer), but that's where ALL of this started, now isn't it?
On Tue, Nov 9, 2010 at 11:36 AM, Falis, Roger <Roger_Falis@cable.comcast.com> wrote:
Dear Mr. Paul
Unfortunately, we have not been able to contact you so that we can follow up with your concerns about your Comcast cable issues. We here at Comcast Value you as a customer and I sincerely apologize for any inconvenience and frustration you might have had concerning your matter
If you would like to discuss these matters further or if you have any other questions or concerns, please contact me at your convenience by dialing, 1(860) 505- 2112 Mon-Fri. I am happy to assist you in going over your concerns.
Once again, we apologize and thank you very much for giving us that opportunity to address your concerns. At Comcast, the customer is always the most important part of our business.
Executive Customer Care
Western New England Region
First, my name is Keith.
Second, this makes no sense.
I did recently EXCHANGE a faulty cable modem for a new one, so would NOT have canceled my Teleworker acct.
Are you implying there were TWO Teleworker accts? I wish to continue with Teleworker (for the discount I get thru my employer).
BOTTOM LINE: On Comcast.com I HAVE REPEATEDLY TRIED to setup autopay and paperless billing. Not only has that NOT WORKED, but you're sending me conflicting information.
Please let me know where things stand.
On Tue, Dec 7, 2010 at 10:05 AM, Falis, Roger <Roger_Falis@cable.comcast.com> wrote:
It was explained to me that you returned your equipment but failed to cancel your old Teleworker account so you were still being billed. That is why your receiving these notices. These notices have nothing to do with your cable account. We have cancelled the Teleworker account in question and credited your services leaving the account at a zero balance.
From: Keith Paul [mailto:email@example.com]
Sent: Monday, December 06, 2010 2:37 PM
To: Falis, Roger; Gerth, William
Subject: Fwd: Comcast Care
Another email. My patience is beyond gone.
Keith, I apologize. I must have failed to explain that it could take two to three billing cycles for the card to start taking out payments. your account balance is $18.88 to be paid by reoccurring payment on 12/08/10. Card is active on the account and you should have no more problems going forward. I take full responsibility for not informing you of the process. I will make sure you do not receive any late charges and of course no interruption in service.
Once again I apologize for my oversight.