Alex,

Your support issue was only a failure due to the inconsistency of your mail servers at that time. When there is an issue with communication of course things will not go very well. There are also emails I sent you not included in that slide show, and I really feel that you may have manipulated this support instance or maybe your email servers were having issues receiving them as I pointed out. Ideally I would like every support request to go smoothly but sometimes they don't. I hope my timely reply to this post is an example of our response time and that we do care about our brand and commenters. With that being said, thank you for trying out Disqus and I hope you give us another shot down the line.

Giannii