brentcsutoras

brentcsutoras

36p

79 comments posted · 0 followers · following 1

8 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · 0 points

You know.. that is a very good point.

8 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · 0 points

Yeah this was some time ago, so not really something I think about daily anymore.

I mentioned somewhere but I am not waiting on a call and only wrote this as my way of telling my experience when I was done with discussing it with Disney, which happened when they started calculated number of days ruined with me, which felt cold.

Please note I never went to them and demanded anything. They came to me and asked what would I want to make the situation feel better, and I said I would prefer not to pay for it. When it got to the calculation of value and days, I was just done with the discussion.

I also think it is something to clarify that I did not expect them to not look for my child in exchange for helping my wife, but there was about 6 employees around my crying wife, and of the 6 none where looking for my son either. To console her instead of literally turning around and wandering around to avoid eye contact was cold. Also she needed to stay there in case someone found him and he was scared.

8 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · +3 points

There was never any rigid structure like you mention, although that very well could be the case normally. When I came in it was with 2 or 3 other parents and they did not try to find the kids for us.

I remember feeling a little frustrated at first because I thought about why I was wandering around aimlessly looking for my child, but just chalked it up to being a cruise and lots of kids.

9 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · 0 points

Yeah mistakes can happen, but it is how you handle the situation. Our issue is more that we felt a lack of concern, felt on our own, and felt they marginalized everything about the situation.

Our son was 3 (almost 4) at the time.

9 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · 0 points

I told the story exactly as it happened. Disney agreed that every point I made was a failure on their part.

I think I was extremely fair in my explanation of what occurred and appreciate that anyone can take from it what they like. It is accurate, and what occurred.

9 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · -4 points

I had a long response written up to this, but oh well. You clearly miss my points in the article as a number of others have as well. I actually want nothing from Disney and expect nothing from them. I just wanted to tell my story on how they handled this situation, which I have done.

As to whether I would console my wife versus find my son, who could be in danger, that is a no brainer for any real parent. Clearly I had no faith that anyone else was going to find him.

9 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · -2 points

I appreciate your comments. We don't hate Disney, but definitely are not happy with the way they handle their business and customer service.

9 years ago @ Brent Csutoras - How Disney Wonder Crui... · 0 replies · -11 points

Alex.. I think you missed the point a little.

1) We care more about the lack of procedure, the lack of information, the lack of anything really in what you would expect in a missing child situation. No announcements, other employees did not know what I was talking about 30 minutes after our child was missing.

2) Lost is lost. If you have a child you are watching for a friend one day at your house. If they show up at your house and ask for their child. You explain to them how he is not lost after 45 minutes of you not being able to find him.

Lost = not being able to find something
Found - finding it

Just because something is found, doesn't mean it was not lost.

3) Having a child walk off in a department store because of lack of attention versus having a child go missing in a secure daycare facility is two different things. (note I always watch my kids, even in department stores, so never had mine walk off or get lost yet)

In a department store there is nothing in place to keep them from running off so the explanation for them to become missing is logical. When you have a locked and secured facility and no one out of 10 people can find your kid for 45 minutes, then you assume the worst.

4) I waited almost 2 months to post this story, to let myself think about it and really understand what the issues where. I did not ask for a meal, or accept their offer for tickets, because it lacked to real attempt to resolve the issue.

Since they hung up that one call with us, we have never heard from them again. They don't really care what effect it has on us.

5) Lastly, we don't expect anything from Disney for writing this, not even an email or a phone call.

I am far from over-reacting, but if you read the article, then you would see numerous levels of failure that are just unacceptable.

10 years ago @ Brent Csutoras - Twitter Soft Ban or Si... · 0 replies · +1 points

I think that your right that this appears to be more and more like a bug.

10 years ago @ Brent Csutoras - Twitter Soft Ban or Si... · 0 replies · +1 points

I do not believe it will. I think you will have to try the password change and then possibly put in a support ticket to find out what is going on.

I would try the password change and then logout, clear cookies, and try again.