alexpapworth
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11 years ago @ businessanalystmentor.... - Who is your instructor? · 0 replies · +1 points
11 years ago @ businessanalystmentor.... - Who is your instructor? · 0 replies · +1 points
11 years ago @ businessanalystmentor.... - What can you expect fr... · 0 replies · +1 points
I hope this course helps you acquire some of the new skills you are seeking.
11 years ago @ businessanalystmentor.... - What can you expect fr... · 0 replies · +1 points
11 years ago @ businessanalystmentor.... - What can you expect fr... · 0 replies · +1 points
11 years ago @ businessanalystmentor.... - What’s in a name? Is... · 0 replies · +1 points
However, I don't think a BA needs to be technical in the sense of knowing programming languages/HTML/databases etc.
Some employers do actually ask for these sorts of skills - my advice - keep away from those roles.
11 years ago @ businessanalystmentor.... - How can you learn how ... · 0 replies · +1 points
There are other types of BA activities too - business processes; data intensive IT systems (where use cases aren't relevant)...
11 years ago @ businessanalystmentor.... - How to work with your ... · 0 replies · +1 points
11 years ago @ businessanalystmentor.... - First BA Café – Wha... · 0 replies · +1 points
11 years ago @ businessanalystmentor.... - Review what you have l... · 0 replies · +1 points
Now move to the actors. Call centre operatives, supervisors, managers. Are there customers who are actors? They definitely are if they can interact through IVR, chat or any other interface direct to the system in questions.
This is all covered in my Mastering Use Cases course - http://businessanalystmentor.com/mastering-use-ca...
Good luck Mahenderan!