Epyoch

Epyoch

6p

4 comments posted · 0 followers · following 0

613 weeks ago @ Telecompetitor - Comcast Matches Compet... · 0 replies · +1 points

I completely agree with you, It will just take time, I haven't received mine yet, but I think it has more to do with me moving than me getting screwed over.

613 weeks ago @ Telecompetitor - Comcast Matches Compet... · 0 replies · +1 points

What have they told you exactly, why are you not getting it? better detail would be awesome.

613 weeks ago @ Telecompetitor - Comcast Matches Compet... · 0 replies · +1 points

Called comcast back today, as I feared the ticket that the nice lady previously put in has disappeared. So I ended up talking to a supervisor. Trying to remain civil in the situation and understanding, I am getting a bit of the runaround, I have been informed that I will be called back today about the netbook offer, and if I do not I am to call the supervisor's number directly. What will happen now I do not know. But oh well, I'm not crying over it, I just want comcast to honor their deal that was offered when I signed up.

615 weeks ago @ Telecompetitor - Comcast Matches Compet... · 4 replies · +1 points

So I called the Netbook offer from Comcast today, I have moved and am really worried about my netbook. So after 30 minutes of waiting, I was told by the lady at the company that does the netbook offer that Comcast has not sent my eligibility which means according to the company that does the rebates I am not eligible. Okay, I thought, call Comcast and ask what my eligibility is. I spoke to a nice girl who works for Comcast who put in a ticket asking why nothing has happened. She gave me a reference number, assured me that I will definitely be getting the netbook. And I should expect a call from Comcast within 10 days either to tell me it’s shipped, or tell me it’s going to be shipped. Now, I used to work for customer service, and I know all about tickets and that they can either work or be ignored (the latter is the most common in my old customer service job). The issue involved is that I am worried that the next step that I will have to deal with is in 10 days going to have to call BACK to Comcast, and ultimately talk to a supervisor. But that’s where I stand at this moment.