Hi Dave - Thank you for your feedback. I've added the links to the previous Death Match Rounds above. That is very useful feedback which we'll use for future Death Matches. Thanks again!

Ken,

I apologize for the delay in getting back to you. The way you referenced would be the best way to implement conditional documentation based on Product. Note that the parameter itself can be passed through various system settings including tags, hierarchy location, or hard-coded parameter that is pulled from the URL. I hope this helps clarify.

Hi Jason - Sorry for the confusion. Must've been a bug in Wordpress and it got flipped somehow. We are working to fix it. Thanks for understanding. :)

You're welcome Ty! Hah! Maybe you can use this list as a means of persuasion to get a free toaster from Cuisineart! ;) Congrats and keep up the great work!!

Congrats!! You deserve it - keep up the great work & thought-leadership!! :)

Hi Tonio,

This feature is only available in TCS (11 release). Would you like me to have your rep reach out to you about your upgrade options?

Thanks Ty! Just keep up the great work and keep on promoting. We'll be closing the poll in the next few weeks and announce the official list then! Great work! :)

We'll just have to see what the results show. I think it's going to be a very close call amongst all of the influencers listed! Be sure to check back in the coming weeks with our Top 25 list!

Hah! Nope but if she wants to send us cookies we will sign for them! :) Congrats and keep promoting. You definitely deserve being on the list. Keep up the great work!

Thanks mateof! We're really excited to put a list together for the customer service space. There are countless people who are making customer experiences remarkable and this is a perfect space to shed light into how hard they work and the importance of creating exceptional experiences for users/customers. Share the blog with your community and stay tuned as we'll post the Top 25 Most Influential some time in the next month or so. Thanks! :)