Heh, I like the pencil-wielding robot badge. Thanks for putting this list together!

Great infographic, Mark! And thanks for the link. I especially like the entry point - either customers are using Google as the starting point to their docs, or they're hopping onto Twitter and asking their Twitterverse (or other network) how to solve a particular problem or for suggestions, past experiences, and use cases "what worked well for you when you had to do this?" The web has become such a useful, no-brainer device for many of us.

Our users and readers bring certain expectations to web content - it's up to us technical communicators to find ways to provide that best-of-class experience whether it's for support, service, sales, education, or even designing software (or writing articles!) by collaborating with customers. I'm ready, willing, and able. Thanks for the tooling to create useful web content with others!