The only thing I would add are what I call the good project mgmt techniques: recognition, reinforcement and learning (& changing) as a result of post mortem reviews. These things HAVE to keep going, or your project has a greater probability of failure.

Where to start with someone new to Change Mgmt? They need to understand that it is like matrix management... Looking at your Steps or Prosci's model (Awareness, Desire, Knowledge, Ability, Reinforce) vs who needs to be involved will give someone the sense of the complexity.

Good post! thx.a.