Thank you Babar! I'm glad you found this article useful. Feel free to
call my office with any questions you have Monday - Friday. Afternoons
work best for me. 1-800-699-2189.

Thank you,

-Ryan

Thanks Ralph for the feedback. How long have you been in business for yourself?

You're welcome. All it takes is the right knowledge to start profiting. Shoot me an email about the training. I was planning on starting you this coming week. Thanks!

You should also look at your website and how you are pitching your services to your clients in person. Are you acting professionally? Do you have a company name, business cards, domain name and an email address along with it (e.g. - richie@xyzcomputerrepair.com)? Do you have contracts the clients sign? Do you list out at least 4 benefits in all of your advertising that showcases how your services help your clients?

And finally, where are these outraged clients coming from? If you are presenting professional services, with fair prices, and doing quality work, the only thing that might need to change are your CLIENTS. Many times business owners are afraid to 'fire' their clients and they take anything they can get. If you simply change the type of clients you are targeting, you can solve all of your price problems. You might even be able to RAISE your prices.

Who you are targeting and how you are pitching them your services sets their expectations and will affect whether they are satisfied with your work or not.

Hi Richie,

If you are charging only $20 an hour and you are finding clients are 'outraged', than that tells me you need to change the way you are presenting yourself and your services.

The only reason why someone would object to your level of pricing would be if they were not able to justify the value they were receiving. If you find that you perform a lot of the same services the majority of the time (virus removal, windows re-install, etc.) and can come up with an average of how long it takes you to perform those services, than I would consider packaging your services together into a flat price.

For instance, you can charge $67 flat for a computer tune-up (which would include virus removal, improving computer operating and internet speeds, etc.) and tell clients that regardless of how long it takes you, they only pay $67. That will eliminate their anxiety of an hourly rate and possibly stop them from even FOCUSING on the price all together.