johnbraga
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Dear Customer,
Thank you for contacting Amazon.fr regarding your order #403-8066126-6057900.
We understand your reaction and we apologise for any inconvenience that this misunderstanding may have caused.
I have well received your message and I am sorry to know that you have still not received your order.
I have passed your remark to the appropriate department in our company for consideration. We always want to know how our customers react to all aspects of shopping at Amazon.fr as this helps us to continue to improve the selection and service we provide.
After checking your account, we find that your parcel was returned to us as undeliverable.
As a result, we've made a refund of 73,42 euros to the bank account related to your MasterCard.
Please note that you may also view refunds in "Votre compte" (your account). Click the yellow button "Gérez vos commandes" and then click "Visualiser la commande" (view order) for the order you're interested in. On the order summary page, any refunds will be located under payment information.
We understand your reaction to this incident. Unfortunately, packages may on occasion be returned to us with the reason as "incorrect address"--even if the address indicated on the parcel is valid. We apologise for the inconvenience and we suggest that you contact your local post office to inform them of the problem.
If you still wish to receive your order, please place a new order on our website:
http://www.amazon.fr/
If you notice that the price of your item has increased over the price of the item from your previous order, please contact us after you place your new order that we can refund the price difference.
For that, thank you notify us via the following link
http://www.amazon.fr/email
We thank you for your understanding and hope to see you soon at Amazon.fr.
Então, agora não sei como fazer, já que o castelo não vende mais. Eu teria que ligar para o correios para saber porque eles devolveram meu pedido?