John Engler

John Engler

1p

1 comments posted · 0 followers · following 0

16 years ago @ OnlyOnce - When Good Companies Go... · 0 replies · +1 points

Matt, I totally agree. When the legal/procurement department has more power than the business user, I generally end up walking away from a deal... not because I don't want to help that company with our services, but because we honestly just don't charge enough money to pay for all of the time and effort that goes into working through those issues. If we have to have more than two calls with a legal department, we just walk away. It's hard to do (especially for our sales team) but in the end, it's always saved us from having to bend to rules and policies that just don't make sense for us to bend to... and I firmly believe we end up better off without that client in the long term. Great post.