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I did not want to single out CRM companies or SaaS. I used to be the European Legal Counsel for a US publicly traded eCRM company so I understand the space very well and most reputable CRM firms would never just shut down and toss out their clients' data.
I wanted to bring up the issue of "free" online services, which these two unfortunate individuals used. I have used Zoho invoice, the free version, but only because I had no more than five invoices per month to send out. I always made PDF copies of those invoices on my laptop. But people should wonder - if the service is free, where else are they making money and how are they going to survive? In some cases, the company offering free service makes a lot of money from something else so no need to worry (although one should still back up their data).
So there are 2 issues: viability of the online service and portability of the client's data.
So what are operators - cellular and WiFi - going to do about this demand for more data? Why wouldn't they work with WiMAX operators to offload some of that traffic onto WiMAX networks?
Apple's iPhone has over 16% market share of the smartphone market. When was the iPhone first released? June 2007. That's a massive increase. iPhone users account for a large percentage of the data traffic.
So perhaps that is why the French aren't rushing ahead to get WiMAX service.
I just posted an article about Airspan and FREEDOM4 (a UK WiMAX operator) demoing a USB dongle that allows a user to roam between WiMAX networks that use different frequencies.
This allows an operator such as FREEDOM4 to cobble together frequencies in different bands (2.6 and 3.6 GHZ) and make them available for seamless roaming. My understanding of the UK WiMAX frequency auction is that there's been a delay in auctioning off the 2.6 GHZ band and each operator only gets a tiny slice (not enough capacity). But if an operator can assemble a set of bands for roaming -- that should theoretically give them a better product for customers.
Of course, the best scenario would be where one can roam onto any WiMAX network around the world, the way you can with 3G.