I couldn't agree more. It's often those little impressions which make a big difference, not the elaborate presentation in the boardroom. I work for an angel investment network in Milwaukee and was given the daunting task of finding a top tier speaker for an upcoming event. I was amazed at the generous responses and kind offers we received from entrepreneurs such as Dick Costolo, Craig Newmark, and yourself. Having met a wide range of entrepreneurs over the last several years it is easy to identify those who become successful based on hard work and knowledge of their audience.