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That's true, Ken. But did those CEO's really sit and wait for luck to strike?
OK William we take note that you believe success is based on luck.
Exactly, Debra. It's interesting to see what people answer to this question. One guy on Google + wrote that it is luck:-)
Exactly, Beth. People who want to believe it's luck are just envious.
Glad you agree, Tim. If "luck" existed all we had to do was sit down and wait for it to happen. We "create" our own luck.
Don't we create our own luck, Pat, by doing what you state?
Susan, the quote from Tomas Jefferson is spot on. And to be prepared for the worst, like Bill Gates, is important.
Glad you agree, Jacqueline.
What's written in the article is correct. Apple has, or at least had, a great strategy for customer service. They contact customers to find out if they are content. If not, they find out what they are not content with and do something to make the disgruntled customer happy. Have actually copied their idea and ask customers if they are 100% satisfied. So far they have been:-)