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Justin Rosenthal
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16 years ago @ Daily Camera.com: - Report finds some Boul... · 0 replies · +1 points
Experiment FAIL: Political Correctness in Civil Engineering
When did the inherent risk of a pedestrian's crossing a busy road become the sole responsibility of the driver?
This is a case of political correctness trumping common sense. While pedestrians may, in the estimation of our city's leadership, have the moral high ground, they clearly do not have the higher ground in a car vs person collision.
We could put the responsibility for the risk involved in crossing the road back on the pedestrian, were it not for the fact that, through this farsical experiment in political correctness as applied to civil engineering, the city has successfully trained pedestrians to believe that they are invincible.
When did the inherent risk of a pedestrian's crossing a busy road become the sole responsibility of the driver?
This is a case of political correctness trumping common sense. While pedestrians may, in the estimation of our city's leadership, have the moral high ground, they clearly do not have the higher ground in a car vs person collision.
We could put the responsibility for the risk involved in crossing the road back on the pedestrian, were it not for the fact that, through this farsical experiment in political correctness as applied to civil engineering, the city has successfully trained pedestrians to believe that they are invincible.
16 years ago @ Media in the New Mille... - How customer reviews s... · 0 replies · +1 points
Dave... totally agree & love the post.
Jeff... Wise consumers of social media will need to know how to distinguish between a one-off comment from a pissed off customer or competitor and the voice of the masses. For example, reading the Yelp page for Agave (in Dave's post) shows 4 of 5 stars (based on 8 reviews), versus 70% who like it on UrbanSpoon (based on 20 votes), versus 80% for The Med in Boulder (based on 676 votes). I'm much more likely to trust the percentage for The Med, because of the sheer number of votes.
Social media sites are giving us the number of votes for a reason; so we know how reliable their numbers are.
That said, newbies could definitely be thrown if there isn't much data for a business on a given review site.
For smart businesses, this means that (if you're confident that your customers like you, which is far from a given) you can insulate yourself from negative comments from the very occasional pissed off customer or from your competition by encouraging your loyal customers to review you.
For dumb businesses, this means that (because your customers almost certainly don't like you) you are screwed whether you have a few or many reviews, which, in the end, is good for the customer and good for the economy. B2C therefore is increasingly a sink -or-swim situation, thanks to social media, and that makes me, as a consumer (and a producer) very happy.
Jeff... Wise consumers of social media will need to know how to distinguish between a one-off comment from a pissed off customer or competitor and the voice of the masses. For example, reading the Yelp page for Agave (in Dave's post) shows 4 of 5 stars (based on 8 reviews), versus 70% who like it on UrbanSpoon (based on 20 votes), versus 80% for The Med in Boulder (based on 676 votes). I'm much more likely to trust the percentage for The Med, because of the sheer number of votes.
Social media sites are giving us the number of votes for a reason; so we know how reliable their numbers are.
That said, newbies could definitely be thrown if there isn't much data for a business on a given review site.
For smart businesses, this means that (if you're confident that your customers like you, which is far from a given) you can insulate yourself from negative comments from the very occasional pissed off customer or from your competition by encouraging your loyal customers to review you.
For dumb businesses, this means that (because your customers almost certainly don't like you) you are screwed whether you have a few or many reviews, which, in the end, is good for the customer and good for the economy. B2C therefore is increasingly a sink -or-swim situation, thanks to social media, and that makes me, as a consumer (and a producer) very happy.
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